Console management
We run the Azure console for you: resources, access and environment configuration.
NEO answers common questions about Azure managed services
Azure managed services are the day-to-day operation of a company's Microsoft Azure environment by a specialized provider (an MSP): console management, monitoring, incident handling, billing and cost optimization. Azure is Microsoft's cloud computing platform, where a company runs servers, desktops, databases and backups in Microsoft data centers and pays for what it consumes. They're a different thing from Azure Managed Applications, a Microsoft product with a similar name.
Azure console management, continuous environment monitoring, handling of incidents and technical requests, support for your subscriptions and Microsoft billing, cost optimization and operational improvement proposals. Support goes straight to a level 2 engineer, and TecnetOne is your first channel with Microsoft. It all comes in the same service as your consumption.
Azure Expert MSP is the designation Microsoft gives to Azure managed service providers that pass an independent audit of their operations, processes and customer results. TecnetOne holds that designation and is also a Microsoft Cloud Solution Provider (CSP), so your environment is run by a team whose way of working has been reviewed by Microsoft, and your Azure billing can come through us.
The cost has two parts: the consumption of the resources you run in Azure, which Microsoft meters, and the managed service, calculated as a percentage of that consumption. To estimate it, we need your current cloud bill or, if you don't use Azure yet, the workloads you want to move: servers with CPU, memory and disk, operating system, concurrent users and the solution running there. With that, we give you a monthly estimate in USD before you sign.
It's a project quoted once. It starts with an assessment of what runs today and the sizing of the target environment; then comes data replication and testing; and it ends with a controlled go-live that carries a project guarantee. We migrate from physical servers or from another cloud, always to Azure or AWS. When it's done, the environment moves under the managed service.
A TecnetOne level 2 engineer takes it directly, with the priority and response time agreed in your contract. If the case needs the vendor, we escalate it to Microsoft: you don't open the case or follow up on it. That's the difference from buying Microsoft support directly, where your own team opens and tracks each case.
If you already use Azure, your current cloud bill. If you're just starting, the workloads: servers with CPU, memory and disk, operating system, how many people use each server at the same time, which solution runs there and whether it needs a database license. With that, we size the environment and put together the proposal.
Incidents are handled with the priority and response time agreed in your contract. US customers get support on extended hours that cover US time zones, in English and Spanish, and the extended tier adds 24/7 coverage.