CYBERSECURITY GLOSSARY Malware and viruses CYBERSECURITY GLOSSARY Attacks and techniques CYBERSECURITY GLOSSARY Detection and response CYBERSECURITY GLOSSARY Identity and access CYBERSECURITY GLOSSARY Cloud and infrastructure CYBERSECURITY GLOSSARY Compliance and management CYBERSECURITY GLOSSARY Continuity and metrics CYBERSECURITY GLOSSARY Privacy and OSINT CYBERSECURITY GLOSSARY Cybersecurity
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SLA (service level agreement)

An SLA (service level agreement) is the part of a contract in which a provider commits to measurable targets: availability, response time, resolution time and penalties if it misses them. For example, an SLA can state that a critical incident is handled in under 15 minutes, 24 hours a day.

How TecnetOne handles it: Managed Cybersecurity Services

service level agreement, service levels, SLO, SLI, response time

Related terms

Backup

A backup is a copy of your company's data and systems stored somewhere else so you can restore them if the original is lost, damaged or encrypted by ransomware. A good practice is the 3-2-1 rule: three copies, on two different types of media, with one of them offsite or in the cloud.

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RTO and RPO

RTO and RPO are the two numbers that define a recovery plan. RTO (recovery time objective) is the maximum time a system can be down before it hurts the business. RPO (recovery point objective) is the maximum amount of data you accept losing, measured in time since the last copy.

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MTTD, MTTA and MTTR

MTTD, MTTA and MTTR are the three core incident response metrics. MTTD is the mean time to detect a problem; MTTA, the mean time until someone acknowledges it and starts working on it; MTTR, the mean time to resolve it. The lower they are, the less impact each incident has.

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