This is what happens when you don't have a right hand to lean on

  1. 01

    A ticket can take days

    You open a case and wait in a generic queue, with no one taking ownership of the root cause.

  2. 02

    An overloaded team

    Hiring and keeping a cloud specialist is hard, so your generalist ends up improvising between tickets, with no time for what actually moves the business.

  3. 03

    The bill catches you off guard

    Unused resources, phantom storage, data transfer no one saw coming: no one at the company has time to audit before the charge arrives.

  4. 04

    You don't know what to do during an outage or an attack

    When something goes down or someone gets in where they shouldn't, the clock is running and you don't know who to call first.

How managed cloud infrastructure services work

Getting to know your infrastructure

Before proposing a plan, we get to know how you operate and review your billing and usage together with your IT team.

Service proposal

You get the estimated usage, the recommended service plan and the SLA in writing, so nothing depends on anyone's goodwill.

We coordinate with the right people on your team

Our team works with yours based on the agreed responsibilities: where we start, possible scenarios and more.

We start running our part

We put the plan in motion and take over incident handling, support requests, the console and monitoring.

Put an end to phantom spend with cloud cost optimization

Why TecnetOne as your managed cloud service provider

ISO 27001 certified

We operate under the same standards we help you meet.

IT support in English and Spanish

Our own support team responds based on the severity of each case, with coverage during US business hours.

We escalate to the vendor

An engineer takes your ticket and owns it, and if needed, we go straight to the vendor.

We manage multi-cloud

Every company operates differently, and our team takes on the work of maintaining multiple clouds.

You're in good company...

“It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.”

Author Name

Designation

“It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.”

Author Name

Designation

“It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.”

Author Name

Designation

How TecnetOne has backed companies like yours

  • Celinda R.

    IT Manager, Logistics & Transportation

    ( 5 )

    "TecnetOne's experience managing cloud services is impressive. They helped us implement and maintain our infrastructure efficiently."

  • Eduardo G.

    CEO, Logistics

    ( 5 )

    "Their response was what you expect from a top-tier provider: fast, precise, and without having to explain twice what was going on. It's the kind of provider you want to have identified before you need one."

  • Alfredo C.

    IT Manager, Insurance

    ( 5 )

    "Our cloud infrastructure has been in TecnetOne's hands for several years. Their team knows our environment inside out, so every change, scale-up or incident gets handled."

  • Mariano M.

    IT Manager, Retail

    ( 5 )

    "Their team understands our environment and knows how we operate. They always bring recommendations, and their expertise shows in the quality of the service every day."

TECNETONE CERTIFICATIONS

The standards behind our work

ISO-27001--blanco-1-1
TecnetOne Wazuh partner
10
Logos certificaciones-1
12
18
8-1
Logos certificaciones
Acronis partner
INDUSTRIES WE WORK WITH

Cybersecurity and compliance for every industry

Marketing and advertising
IT and technology
E-commerce and retail
Healthcare and clinics
SaaS and software
Government and education
Logistics and transportation
Finance and fintech
Hospitality and tourism
Automotive
Legal and accounting
Media and entertainment
Neo, TecnetOne assistant

NEO answers the most common questions

Managed cloud services (or managed cloud) mean that a specialized provider runs a company's infrastructure on platforms like Microsoft Azure or Amazon Web Services: it manages the console, monitors the environment, optimizes costs and handles support, so the company doesn't need cloud specialists on its payroll.

It includes management of your cloud console, continuous monitoring of the environment, incident and request handling with direct level 2 support, subscription and billing management, and proposals to improve operations. Higher service tiers add 24/7 coverage, multi-cloud support, network monitoring, patch management, architecture and FinOps. Migrations to Azure or AWS are handled as a separate project.

The base tier covers essential operations during business hours, with extended hours for US customers: console, monitoring, incidents, subscriptions and improvement proposals. The higher tier adds 24/7 coverage, multi-cloud support, network monitoring, patching, architecture and redesign, FinOps and a monthly health review of your environment. Both share the same SLA and the same direct access to engineers.

Every incident has a response time and a resolution time guaranteed by contract, prioritized by severity. It's a written clause in your contract.

The cost is based on your monthly cloud usage. With your current bill (or the details of your workloads: VMs, vCPU, RAM, disk, operating system, concurrent users and database licensing), we prepare a proposal with the estimated usage and the recommended service tier, with no fine print.

Most high bills come from resources no one turned off, storage that's no longer used or instances oversized for the real workload. As part of operations, we review your usage month by month and tell you exactly what to delete or resize, for as long as we work together.

Operations include secure administration best practices for your environment. Managed cloud security, with 24/7 threat detection and response, is a complementary service: TecnetSOC's Cloud SOC monitors your cloud's security posture and responds to incidents.

Backups of the environment are part of the operations scope. For business continuity, TecnetProtect DR continuously replicates your servers and, if something fails, brings up an identical environment in the cloud within minutes.

Ready to stop managing your cloud alone?

Book a discovery session with our team.