NEO answers the most common questions
MDM (mobile device management) is software that lets a company manage and protect all its devices from a central console: phones, tablets, laptops and desktops. With it, IT applies security policies and pushes apps to many devices at once, and if a device is lost, it can be locked and wiped remotely. A managed MDM service adds a team that runs the console for you.
Yes, as soon as company data lives on phones and laptops outside the office. With MDM, every device follows the same password and encryption rules, work apps install and update themselves, and IT always knows which devices exist and what state they're in, without checking them one by one. As a managed service, a small business gets all of that without hiring someone to run the console.
Practically every device a business uses: Android phones and tablets, iPhone and iPad, Windows and macOS computers, and dedicated devices such as kiosks or point-of-sale tablets. We manage both company-owned devices and personal devices under a BYOD program.
MDM manages the device (policies, apps, remote lock). EMM (enterprise mobility management) adds the management of company apps and content. UEM (unified endpoint management) brings every endpoint, including computers and dedicated devices, into one platform. In practice, modern platforms cover all three levels, and we size the service to the scope your operation needs.
The device is located and locked right away; if needed, company data is wiped in minutes. Because data is encrypted by policy, the lost device doesn't put your company's information at risk.
Yes. Company data and apps live in a separate, encrypted container inside the personal device. The company manages, and can wipe, only that container; the employee's personal photos, chats and files stay out of its reach.
No, they work together. MDM configures, controls and protects the device (policies, encryption, approved apps); business antivirus detects and contains the malware that tries to run on it. Best practice is to run both, and we can manage them together.
Pricing is per managed device, and the total depends on how many devices you have, which platforms they run and the scope you need (MDM only or full UEM). The proposal in USD includes the license, implementation, day-to-day operation and support. Tell us how many devices your team uses and we'll send it.