TecnetSOC vs. Heimdal

It depends on what you are looking for: Heimdal is a fit if you want a platform with its own protection on every device (next-generation antivirus, EDR/XDR, which detects and responds on the device and in other layers, and protection against ransomware encryption), web filtering, email security, and patching for Windows, macOS, Linux, and more than 350 applications, with a 24/7 SOC (security operations center) and SOC 2 Type II certified operations. TecnetSOC is a fit if you prefer that a person approve every critical action, that the team run patching with target timelines, and that you get support in Spanish from LATAM, with phishing simulations, pentesting, and uptime monitoring in the same offering. On the same list of 50 capabilities, TecnetSOC's most complete offering covers all 50, and Heimdal's covers 9 fully and 23 partially.

As of September 29, 2026, we did not find a list price for Heimdal; it charges per device per year, and each module is licensed separately, with no plans that stack. It doesn't publish a permanent free plan, but its XDR (extended detection and response) page offers a 30-day free trial with no credit card. TecnetSOC charges per device with plans that stack, its Visibility plan is free for up to 10 devices, and the Response plan can be tried for 30 days in your environment.

Heimdal offers support in Spanish through its distributor Aufiero, but we found no public evidence of Spanish-speaking analysts in its SOC (security operations center). Its SOC operates from Europe; in LATAM, the business relationship goes through the distributor and not through the team that monitors your devices, and its compliance reports are in English. TecnetSOC operates in LATAM, the US, and Europe with analysts in your time zone, in native Spanish and with multilingual support.

TecnetSOC is an alternative to Heimdal with operations in LATAM, the US, and Europe, analysts in your time zone, and support in native Spanish, available directly or through your IT provider. Heimdal runs its SOC (security operations center) from Europe and reaches Latin America only through its distributor Aufiero, with no local SOC operations. Other managed SOC services we compare against the same list of 50 capabilities are Arctic Wolf, Huntress, eSentire, Expel, Blackpoint, Cyrebro, and Acronis; confirm coverage in your country with each one.

With Heimdal, whether its SOC (security operations center) only notifies you, advises you, or acts is set by contract, in its MXDR Adapt option, without an approval for each action. If you only authorize notifying or advising, containment is up to you; if you authorize it to act, its SOC can isolate devices, and IP address blocking is done only through integrated firewalls, such as Meraki or Palo Alto. With TecnetSOC, a person approves every critical action case by case before it runs (Human Gate), and isolation and IP address blocking are part of the response.

No, Heimdal doesn't publish committed response times (SLA, service level agreement) for its SOC (security operations center), according to its own blog. We also found no public evidence of a daily executive summary. With TecnetSOC, for a critical incident the target is to notify you and start the investigation within 30 minutes, and every morning at 7:30 a.m. you get a summary of what happened in the last 24 hours; these are targets for notification and investigation start, not for resolution.

Heimdal has its own patching, but you configure it: it covers Windows, macOS, Linux, and more than 350 third-party applications, and it doesn't publish timelines by severity. Its 4 hours measure how long it takes for the vendor's patch to reach your device, and it doesn't publish prioritization based on flaws already being exploited or testing in a pilot group. With TecnetSOC, the team prioritizes based on what is already being exploited in the real world, validates in a pilot group, targets 48 hours for critical patches, and considers the vulnerability closed only when the scanner confirms the fix.